Requestor Workflow

This guide explains the Requestor Workflow feature in LightMesh, which provides a dedicated portal for users with Requestor access rights to submit network requests for approval.

Overview

The Requestor Workflow is a feature that enables controlled network change management through a separate request portal. Users with Requestor roles can submit network requests without having direct access to the main LightMesh application, ensuring proper governance and approval processes.

How to Create a User with Requestor Access

To allow a user to submit network requests via the Requestor Workflow, you must assign them the Requestor role during user creation. Here’s how:

  1. Navigate to the User Management section in the LightMesh admin portal.
  2. Click “Invite A User” to begin the user invitation process.
  3. Fill in the user details (First Name, Last Name, Email).
  4. Assign the “Requestor” role to the user in the “App Role” or “Role” dropdown.
  5. Click “Save” to invite the user with Requestor access.

Requestor Account Invite

How It Works

1. Request Submission

Requestors can submit IP address requests through the dedicated portal. Here’s how the process works:

  1. Login : The user with Requestor access logs in to the request portal using their LightMesh credentials.

  2. Start a New Request : After logging in, click on New Request. This will open a drawer (side panel) for submitting a new request.

  3. Set the Request Status

    • By default, the status is set to Submitted.
    • If the user is not ready to submit, they can select Draft instead.

  4. Provide Justification : In the section “What will the address space be used for?", enter a justification for the request.

  5. Specify the Number of IP Addresses Needed : Enter the required number of IP addresses (e.g., change the default “1” to “2” if you need two addresses).

  6. Select the Subnet : Use the Subnet dropdown to search for or select the desired subnet.

  7. Find Available IPs

    • Click Find Available IPs.
    • The requested number of available IP addresses will be displayed in the drawer.

  8. Enter IP Assignment Details

    • For each IP, you’ll be prompted to add:
      • Hostname
      • MAC address
      • Interface
      • Description

  9. Submit the Request

    • Click Save to submit the request.
    • The request will be immediately submitted for approval.

  10. View and Manage Requests

    • After submission, you’ll be routed to a page listing your submitted requests.
    • To update a request or change its status, simply click on the record.
      The drawer will open again with all details pre-filled for editing.

Tip: You can save a request as a draft if you’re not ready to submit. Just change the status before saving.

Submit Network Request

2. Approval Process

Once a requestor submits a network request, the Owner or Administrator can review and take action on it:

  1. Login : The Owner/Administrator logs in to the LightMesh portal using their credentials.

  2. Find the Relevant Subnet : Search for the subnet for which the requestor has submitted a network request.

  3. Go to the Requests Section : Once inside the subnet, navigate to the Requests section.

  4. Review the Recent Request : Click on the most recent (or relevant) request. This will open a drawer with all the request details.

  5. Verify Information : Review the submitted information (description, requested IPs, hostnames, etc.).

  6. Take Action :

    • If satisfied, click Approve to approve the request.
    • If not, click Reject to deny the request.
    • To leave the request pending, click Cancel to close the drawer without taking action.

  7. Check IP Assignment : After approving, go to the IP Addresses section to verify that the IP(s) have been properly assigned.

Tip: Approving a request will immediately assign the requested IP addresses. Leaving a request in pending state allows for further review or follow-up.

Accepting request

3. Implementation

  • Approved requests are automatically implemented in the LightMesh system
  • Requestors can see the status in their portal

Benefits

  • Governance: Ensures all network changes go through proper approval processes
  • Security: Limits direct access to network management while maintaining efficiency
  • Efficiency: Streamlines the request and approval process through automation
  • Transparency: Clear visibility into request status and approval decisions

Support

For assistance with setting up or using the Requestor Workflow:

  • Contact your LightMesh administrator
  • Reach out to Tidal support through the LightMesh application
  • Email support@tidalcloud.com for Enterprise support

Note: The Requestor Workflow is an Enterprise-only feature. Contact sales@tidalcloud.com to learn more about upgrading to the Enterprise plan.

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